This can be useful for use cases where calls are routed from a Zoom Phone auto receptionist or user to a Zoom Contact Center flow. Update Zoom presence status based on contact center statusĪgents’ Zoom presence will be automatically set based on their contact center status.Agents can also transfer a contact center voice call to a Zoom Phone user by entering their extension number. For example, if an agent is in the Occupied status while in a video engagement, their Zoom presence status will be automatically set to In a Meeting.Īgents and supervisors are able to see all engagements which were assigned to them and closed, as well as engagements which were assigned to them but closed with another agent or supervisor. Enhancements to active engagements tabs.Additionally, queue supervisors can see all engagements which were closed and assigned to the agents in their queue as well as engagements which were assigned to an agent in their queue but were closed with another agent. When viewing the active engagements tab, supervisors and agents can see the flow that the engagement went through. Additionally, the supervisor action buttons have moved to the ellipses icon (. Users can also access Smaart v8.4’s internal Help Files to find a full revision history, detailed function descriptions, and a full listing of all accelerator (hot) keys.) menu rather than having their own column area. The Smaart v8.4 Release Overview details a complete list of the new and improved features in Smaart v8.4 (including bug fixes) as well as instructions for updating. Primary feature additions in Smaart v8.4 include a new set of SPL data logging and interface improvements, a new web browser interface for remotely viewing inputs that are actively logging SPL, 64-bit support for MacOS Catalina, new hotkeys for averaging dialogs, and various overall performance enhancements. That, combined with a host of other feature additions and improvements, makes 8.4 a really significant update.” “We have spent a great deal of time and energy creating an entire comprehensive SPL monitoring suite within Smaart v8. “SPL monitoring has become an increasingly important component of modern live sound engineering,” says Rational Acoustics product manager Chris Tsanjoures. Smaart v8.4 expands on the SPL monitoring capability of Smaart v8 – making v8.4 a full-featured SPL monitoring solution in addition to its Real Time Frequency and Impulse Response Mode measurement capability. This free update includes many significant feature additions, interface modifications and bug fixes and is recommended for all Smaart v8 users.
Rational Acoustics has announced the release of Smaart v8.4, the fourth major version update to its flagship Smaart v8 measurement platform.
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